Refund Policy

Last Updated: April 16, 2026

Thank you for subscribing to Superlio. We want to ensure you have a clear understanding of our refund policy. Please read this document carefully.

1. Our Refund Philosophy

Superlio offers a 7-day money-back guarantee for all new subscribers. If you're not completely satisfied with our service within the first 7 days of your subscription, we will issue a full refund—no questions asked.

Note: The 7-day refund window starts from the date of your initial subscription, not from when you first use the service.

2. Eligibility for Refunds

2.1 Qualifying Conditions

You are eligible for a full refund if:

You request a refund within 7 days of your initial subscription purchase
This is your first subscription with Superlio (refund requests for subsequent renewals are handled case-by-case)
You have not exceeded more than 50 AI-generated content pieces during the refund period

2.2 Non-Qualifying Conditions

Refunds may not be available or may be partial if:

More than 7 days have passed since your purchase
You have used more than 50 AI-generated content pieces
You have violated our Terms of Service
This is a subscription renewal (not an initial purchase)
You have previously received a refund from Superlio

Important: We reserve the right to deny refund requests that appear fraudulent or abusive, including but not limited to repeated refund requests or violations of our fair use policy.

3. How to Request a Refund

To request a refund, please follow these steps:

Email us at support@superrizz.us with the subject line "Refund Request"
Include your registered email address and the email associated with your payment
Provide your Razorpay/Stripe payment ID (if available)
Briefly describe why you're requesting a refund (optional but appreciated)

We aim to process all refund requests within 3-5 business days. Once approved, the refund will be credited to your original payment method within 5-10 business days, depending on your bank or card issuer.

4. Payment Processors

All payments are processed securely through:

Razorpay - For payments in Indian Rupees (INR)
Stripe - For payments in US Dollars (USD)

Your payment details are handled directly by these processors and are not stored on Superlio's servers. For any payment-related issues, our support team will work with the respective processor on your behalf.

5. Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged for subsequent periods
No refunds are provided for the unused portion of the current billing period

6. Partial Refunds

In exceptional circumstances, we may consider partial refunds on a case-by-case basis. Factors considered include:

Technical issues that prevented service usage
Extenuating circumstances communicated to our support team
Duration of service usage relative to billing period

7. Dispute Resolution

If you believe a refund decision was made in error, you may escalate your concern by:

Responding to the refund decision email with additional information
Contacting our support team directly at support@superrizz.us

Our customer success team will review your case and provide a final decision within 5 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of Superlio after any changes constitutes acceptance of the updated policy.

9. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: support@superrizz.us
Company: SuperRizz Technologies Pvt. Ltd.